A practical guide to the integrations that turn Nookal into a complete clinic system, from payments and claiming to an AI receptionist that answers every call.
Nookal runs the clinical core of a busy allied health clinic: the diary, patient records, case management, claiming and reporting. It is built for multi-practitioner practices, and for the daily work of scheduling and notes it does the heavy lifting well. Where a clinic wins back the most time is in how Nookal connects to the tools around it.
Nookal's own integrations library is broad. It spans accounting, payments and claiming, AI clinical scribes, patient acquisition, reporting, exercise prescription and telehealth, with an open API for anything not already covered. For a clinic owner, the question is less about whether an integration exists and more about which ones remove a job the front desk currently does by hand. The full list sits in Nookal's integrations library.
This guide rounds up the best Nookal integrations for clinics in 2026, focused on the categories that save the most administrative time. It covers how each type of integration connects, what to look for, and how an AI receptionist now sits on top of the Nookal diary to handle the calls and messages the practice management system was never designed to answer.
BookedSolid integrates directly with Nookal, so this guide is written to help Nookal clinics build the right stack rather than to push a single tool. For clinics still weighing Nookal against the alternatives, a separate comparison covers Nookal vs Cliniko for UK clinics.
How to choose a Nookal integration
The best Nookal integration for a clinic is the one that fits how the practice already works, not simply the one with the longest feature list. A handful of criteria separate an integration that earns its place from one that just adds another login to manage.
- Official integration or open API. Nookal lists supported partners in its integrations library, and connects to anything else through its open API. A listed, production-tested integration is usually faster to set up than a custom build.
- Real-time, two-way sync. The most useful integrations read and write back to Nookal automatically, so a payment, booking or note appears in the diary without anyone re-keying it.
- Regional fit for claiming. Claiming tools differ by market: Healthcode for UK private medical insurance, HICAPS, Medicare and DVA in Australia, and ACC in New Zealand. The right one depends on where the clinic bills.
- Data security and compliance. Any tool holding patient data should meet UK and EU GDPR, the Australian Privacy Act or New Zealand's rules, with encryption and access controls. Nookal itself is SOC 2 and GDPR compliant, and an integration should hold to the same standard.
- Total cost, not just the headline. Most integrations carry their own subscription on top of Nookal, so the real question is the time or revenue each one returns against that cost.
- The job it removes. The strongest integrations take a recurring manual task off the front desk entirely, whether that is reconciling invoices, submitting claims or answering the phone.
The best Nookal integrations at a glance
Six categories cover most of the value for an allied health clinic. The table compares them before each is profiled in turn.
| Category | Best picks | What it adds | Region note |
|---|---|---|---|
| AI receptionist | BookedSolid | Answers calls, texts and messages, then books into Nookal | UK, AU and NZ |
| Payments | Stripe, Square, PayPal | Takes online and in-clinic payment, synced to Nookal | Global; Tyro for AU terminals |
| Claiming | Healthcode; HICAPS, Medicare, DVA; ACC | Submits insurer and public-health claims from Nookal | Healthcode UK; HICAPS, Medicare and DVA AU; ACC NZ |
| Accounting | Xero, MYOB | Syncs invoices and payments to the books | Xero global; MYOB AU and NZ |
| AI clinical scribe | PatientNotes | Drafts clinical notes and summaries into the record | UK, AU and NZ |
| Telehealth | Coviu, Doxy.me, Zoom | Runs video consultations linked to the booking | UK, AU and NZ |
| Exercise prescription | Physitrack, VALD Hub, Wibbi | Prescribes and tracks home exercise programmes | UK, AU and NZ |
Integration availability and pricing correct as of June 2026; check Nookal's integrations library for the current list.
AI receptionist and call handling
Nookal handles the diary; it does not answer the phone. For most clinics the phone is still the single biggest demand on reception time, and the calls that come in are largely routine: bookings, reschedules, cancellations and basic enquiries. This is the gap an AI receptionist fills, and it is the integration that changes the working day most.
An AI receptionist answers inbound calls and messages, understands the request, and acts on it directly in Nookal. Unlike a generic phone bot that only takes a message, an integrated AI receptionist for Nookal can read live availability and book, move or cancel an appointment inside the diary, then send the patient a confirmation. The difference is between a patient hearing "I will pass your message on" and hearing "you are booked in with James on Thursday at 2pm".
BookedSolid is the AI receptionist listed in Nookal's integrations library, described there as the tool to automate and answer every patient call, text and message with AI. It connects directly to Nookal's online booking module, so the AI works from the same availability, practitioners and rules the clinic has already configured. Bookings taken by phone appear in the same diary as everything else, with no second system to reconcile. The companion guide to automating patient calls in Nookal walks through what can and cannot be automated.
BookedSolid: the AI receptionist for Nookal
BookedSolid answers calls, SMS, WhatsApp, email and web chat, then books, reschedules and cancels appointments directly in Nookal in real time. It holds the AI receptionist slot in Nookal's integrations library, is typically live within 48 hours, and routes complex or sensitive calls to the clinic's team. The result is fewer missed calls, fewer no-shows and a front desk freed for in-clinic work.
Payments and claiming
Getting paid is where integrations save a clinic the most money, because every manual step is a chance for revenue to leak. Nookal connects to both payment gateways and claiming services, so charges and claims are processed without leaving the diary.
For card and online payments, Nookal integrates with Stripe, Square and PayPal, letting patients pay for consultations and classes online, with the payment recorded against the booking. Australian clinics taking terminal payments can also use Tyro Health, which combines EFTPOS with health-fund claiming in one device.
Claiming is where the regional differences matter most. UK clinics that bill private medical insurers integrate Nookal with Healthcode, the UK clearing service used to submit claims to insurers such as Bupa, AXA and Aviva. In Australia, Nookal connects to HICAPS, Medicare and DVA for private health funds and public claiming, and manages NDIS budgets. In New Zealand, the ACC integration submits claims and invoices for approval and payment. Matching the claiming integration to the market is one of the first things a clinic should set up.
Accounting
Once payments are flowing, the books need to match. Nookal integrates with Xero and MYOB, synchronising invoices and payment records so the clinic's bookkeeping stays current without manual export. Xero suits clinics across all three markets; MYOB is most common in Australia and New Zealand. Connecting the accounting layer early removes the end-of-month reconciliation that otherwise falls to the practice owner or an external bookkeeper.
AI clinical scribes and notes
Clinical documentation is the other big time sink, and AI scribes have moved quickly from novelty to mainstream. Nookal added a dedicated AI and clinical scribe category to its integrations library, reflecting how many practitioners now use AI to draft notes after an appointment rather than typing them from scratch.
PatientNotes is one such integration, using AI to write clinical notes, patient summaries and letters that flow into the Nookal record. For a practitioner, the value is the minutes saved after every consultation and the consistency of the notes, with the clinician reviewing and approving rather than starting from a blank page. As with any tool handling patient data, a clinic should confirm the scribe's data-handling and consent model fits its market before switching it on.
Telehealth and video consultations
Nookal has no built-in video calling, so telehealth runs through an integration. Clinics can connect Coviu, Doxy.me or Zoom, launching a consultation from the booking and sending the patient a join link by SMS or email. Coviu and Doxy.me are purpose-built for healthcare; Zoom is the familiar general-purpose option. Each runs on its own subscription on top of Nookal, and clinics serving UK or EU patients should check the provider's data-handling position. For remote care, telehealth pairs naturally with exercise prescription.
Exercise prescription
For physiotherapy, rehabilitation and sports clinics, exercise prescription is central to the treatment plan, and Nookal integrates with the leading platforms. Physitrack offers exercise prescription, outcome tracking and patient education with built-in telehealth; VALD Hub adds objective measurement and outcome data; and Wibbi keeps patients connected to home programmes between visits. Each writes the prescribed programme against the patient's record, so the clinical picture stays in one place.
Other Nookal integrations worth knowing
Beyond the six categories above, Nookal connects to tools for patient acquisition and retention (HealthEngine, Cliniq Apps, Birdeye and Mailchimp), reporting and analytics (Dataplayer, Reportabl and QuantCare), digital intake forms (Snapforms) and eprescribing (Parchment). Anything not on the list can be built against Nookal's open API. For most clinics, though, the categories that move the needle first are payments, claiming and the calls coming into the front desk.
How an AI receptionist works with Nookal
Of all the integrations on this list, the AI receptionist is the one that reshapes the working day most, because it takes over the task that interrupts everything else. It works through Nookal's integration layer in four steps.
Step 1: A patient gets in touch
A patient calls, texts or messages the clinic, at any hour, including evenings and weekends when reception is closed.
Step 2: The AI reads live availability
The AI receptionist checks real-time availability in Nookal through the integration, using the same practitioners, services and booking rules the clinic has configured.
Step 3: It books, moves or cancels
The AI books, reschedules or cancels the appointment, records the patient's details, and sends an automated confirmation by text. Anything outside its scope, such as a clinical or sensitive call, is routed to the team.
Step 4: The diary updates itself
The change appears in the same Nookal diary the team already uses, with no second system and no double entry.
Because the AI works around the clock, a patient who calls after hours is booked rather than sent to voicemail, and a cancellation made at 9pm frees the slot that night. For Nookal clinics, that combination is increasingly how a small reception team keeps up with demand.
Building a Nookal stack by clinic type
The right combination depends on the clinic's specialty and size. The table below is a starting point rather than a ruling, and most clinics will add to it over time.
| Clinic type | Integrations to add, beyond Nookal |
|---|---|
| Physiotherapy or multi-disciplinary | AI receptionist, Stripe, Xero, Physitrack, an AI scribe |
| Chiropractic | AI receptionist, Stripe, Xero, patient retention (Cliniq Apps) |
| Psychology or counselling | AI receptionist, telehealth (Coviu or Doxy.me), Xero |
| Podiatry | AI receptionist, Stripe, claiming (Healthcode or HICAPS), Xero |
| Solo or small practice | AI receptionist, Stripe, Xero |
The bottom line
There is no single best stack for every Nookal clinic. The right integrations are the ones that remove the clinic's most repetitive jobs, in the order those jobs cost the most. For most practices that means starting with payments and claiming, so revenue stops leaking, then the calls coming into the front desk, then the specialty tools, scribes, telehealth and exercise prescription, that fit the type of care.
Nookal gives a clinic a strong clinical core and a broad integrations library to build on. The integration that increasingly decides how much administrative time a clinic wins back is the one that answers the phone: an AI receptionist that books straight into the Nookal diary, so no patient, and no booking, is lost to a missed call.
See how an AI receptionist works with Nookal
BookedSolid is the AI receptionist in Nookal's integrations library. It answers every call, text and message, books directly into the Nookal diary, and is typically live within 48 hours, with no setup fees.
Frequently asked questions
What are the best integrations for Nookal clinics?
The highest-value Nookal integrations for most clinics are payments (Stripe, Square, PayPal), claiming (Healthcode in the UK, HICAPS, Medicare and DVA in Australia, ACC in New Zealand), accounting (Xero, MYOB), an AI receptionist (BookedSolid), AI clinical scribes such as PatientNotes, telehealth (Coviu, Doxy.me, Zoom) and exercise prescription (Physitrack, VALD Hub, Wibbi). The best stack depends on the clinic's specialty, its billing and the manual tasks it most wants to remove.
Does Nookal have an AI receptionist integration?
Yes. BookedSolid is the AI receptionist listed in Nookal's integrations library, described as the tool to automate and answer every patient call, text and message with AI. It connects to Nookal's online booking module, reads live availability, and books, reschedules or cancels appointments directly in the Nookal diary, then sends the patient a confirmation.
How do Nookal integrations connect, by API or native integration?
Both. Nookal lists supported partners in its integrations library as ready-made connections, and offers an open API for anything not covered, so a clinic's own team can build a custom integration. A listed integration is usually faster to set up and maintain than a bespoke build.
Which payment and claiming integrations does Nookal support?
For payments, Nookal integrates with Stripe, Square and PayPal, plus Tyro Health for terminal payments in Australia. For claiming, it connects to Healthcode for UK private medical insurers, to HICAPS, Medicare and DVA in Australia, and to ACC in New Zealand, and it manages NDIS budgets.
Can Nookal integrate with accounting software?
Yes. Nookal synchronises invoices and payment records with Xero and MYOB, so the clinic's bookkeeping stays current without manual export. Xero is used across the UK, Australia and New Zealand; MYOB is most common in Australia and New Zealand.
Does Nookal integrate with telehealth and exercise prescription tools?
Yes. For telehealth, Nookal connects to Coviu, Doxy.me and Zoom, launched from the booking with a join link sent to the patient. For exercise prescription, it integrates with Physitrack, VALD Hub and Wibbi, which write the prescribed programme back to the patient's record.
