More time treating patients. Less time on the phone.
BookedSolid handles every call, message and booking for your physio clinic, syncing directly with your practice management software so your team can focus on what they trained for.
Your patients need you.
So does the phone.
Physiotherapists spend years developing their clinical skills. They shouldn't be spending their days fielding calls about appointment times, parking and health fund queries. Neither should your front desk staff, if you have them.
Everything your physiotherapy
front desk handles, automated.
BookedSolid manages the full range of patient communications for your physio clinic. Bookings, reschedules, cancellations, after-hours enquiries, health fund questions, clinic FAQs and urgent call escalations. All handled across calls, SMS, WhatsApp, email and web chat, around the clock.
Bookings & reschedules
New and existing appointments handled instantly.
Cancellations
Processed with waitlist logic, no manual steps.
Patient questions
Answered accurately based on your clinic protocols.
After-hours enquiries
Available 24/7 — no voicemail, no gaps.
Escalations to your team
Urgent cases flagged and routed immediately.
How physio clinics
use BookedSolid every day.
Referral patient booked out of hours. Correct appointment type and duration. No staff involvement.
Clinic-specific fees answered accurately. Patient offered a booking. Front desk free during a busy morning.
Old slot cancelled, new slot confirmed. Practitioner preference kept. Patient retained.
BookedSolid already
speaks your language.
When you tell BookedSolid you run a physiotherapy clinic, it comes pre-loaded with a set of background rules written specifically for physio. It knows how to talk about conditions and treatments in a way that is accurate, appropriate and compliant. It knows what to say, what to refer to the physiotherapist, and how to handle sensitive enquiries without overstepping.
You can adjust everything from your dashboard. But from day one, it is already set up to represent your clinic correctly.
Clinically appropriate responses
BookedSolid knows not to diagnose, guarantee outcomes or give clinical advice. It handles patient enquiries the way a well-trained receptionist would.
Condition awareness
The AI understands which conditions physiotherapy may help with and how to talk about them accurately, referring anything outside that scope to the physiotherapist.
Fully customisable
Every rule can be adjusted from your dashboard.
You stay in control of how BookedSolid represents your clinic.
"Absolutely love BookedSolid. Normally, getting a new system up and running is a bit of a slog — slow setup, teething problems, and it rarely lives up to the hype. But this was the total opposite! Setup was super quick, it started supporting our growing demand almost straight away, and teaching the AI our processes and services was way easier than we expected. It's honestly been a dream to use from day one."
Built for healthcare.
Compliant by design.
BookedSolid is built entirely in-house with no third-party agent tools.
Patient data is handled with data minimisation principles applied throughout.
EU GDPR
UK GDPR
Australian Privacy Principles
New Zealand Privacy Act
ISO 27001 certification in progress.Frequently Asked Questions
Yes. BookedSolid integrates directly with Cliniko, Nookal, PracticeHub, Coreplus, PracSuite, Semble and Clinic Office. It reads your live calendar, books the right appointment types and updates your schedule in real time.
Yes. You set the rules, initial assessment length, which practitioners take new patients, whether a GP referral is needed, how many new patients per day. BookedSolid follows them every time.
BookedSolid is trained on your clinic's specific information. Your registered health funds, WorkCover acceptance and NDIS process are all answered accurately. Complex funding situations are escalated to your team straight away.
BookedSolid knows when to hand over. For urgent situations it can offer an emergency slot, take a message for your team, or transfer the call immediately, depending on how you have set it up.
Most physio clinics are live within 48 hours. You connect your PMS, configure your booking rules and clinic information straight from the dashboard. Support is available if you need it.
Yes. BookedSolid is built in-house with data minimisation applied throughout. We are compliant with UK GDPR, EU GDPR, Australian Privacy Principles and the NZ Privacy Act.
Your physio clinic, running smoothly. Around the clock.
Every call answered, every appointment booked, every patient looked after. Set up in minutes and see the difference from day one.