More time treating patients. Less time on the phone.
BookedSolid handles every call, message and booking for your psychology clinic, syncing directly with your practice management software so your team can focus on what they trained for.
Your patients need you.
So does the phone.
Psychologists spend years developing their clinical skills. They shouldn't be spending their days fielding calls about appointment times, parking and health fund queries. Neither should your front desk staff, if you have them.
Everything your psychology
front desk handles, automated.
BookedSolid manages the full range of patient communications for your psychology clinic. Bookings, reschedules, cancellations, after-hours enquiries, health fund questions, clinic FAQs and urgent call escalations. All handled across calls, SMS, WhatsApp, email and web chat, around the clock.
Bookings & reschedules
New and existing appointments handled instantly.
Cancellations
Processed with waitlist logic, no manual steps.
Patient questions
Answered accurately based on your clinic protocols.
After-hours enquiries
Available 24/7 — no voicemail, no gaps.
Escalations to your team
Urgent cases flagged and routed immediately.
How psychology clinics
use BookedSolid every day.
New patient booked out of hours. Correct appointment type and duration. No staff involvement.
Uncertain patient reassured without clinical overreach. Directed appropriately toward a consultation rather than given a diagnosis or treatment recommendation. Converted to a booking without staff involvement.
Old slot cancelled, new slot confirmed. Practitioner preference kept. Patient retained.
BookedSolid already
speaks your language.
When you tell BookedSolid you run a psychology clinic, it comes pre-loaded with a set of background rules written specifically for psychology. It knows how to talk about conditions and treatments in a way that is accurate, appropriate and compliant. It knows what to say, what to refer to the psychologist, and how to handle sensitive enquiries without overstepping.
You can adjust everything from your dashboard. But from day one, it is already set up to represent your clinic correctly.
Clinically appropriate responses
BookedSolid knows not to diagnose, guarantee outcomes or give clinical advice. It handles patient enquiries the way a well-trained receptionist would.
Condition awareness
The AI understands which conditions psychology care may help with and how to talk about them accurately, referring anything outside that scope to the psychologist.
Fully customisable
Every rule can be adjusted from your dashboard.
You stay in control of how BookedSolid represents your clinic.
"BookedSolid has saved us so much time. We've been running BookedSolid's AI phone booking system on our lines for a couple of months now, and it's been a game-changer. Calls are routed and scheduled seamlessly, freeing up our team to focus on clients rather than juggling calendars. If you're looking for a reliable, solution backed by exceptional support, BookedSolid is the one to choose."
Built for healthcare.
Compliant by design.
BookedSolid is built entirely in-house with no third-party agent tools.
Patient data is handled with data minimisation principles applied throughout.
EU GDPR
UK GDPR
Australian Privacy Principles
New Zealand Privacy Act
ISO 27001 certification in progress.Frequently Asked Questions
Yes. BookedSolid integrates directly with Cliniko, Nookal, PracticeHub, Coreplus, PracSuite, Semble and Clinic Office. It reads your live calendar, books the right appointment types and updates your schedule in real time.
Yes. You set the rules — initial consultation length, which psychologists take new patients, whether a GP Mental Health Treatment Plan is required, how many new patients per week. BookedSolid follows them every time.
BookedSolid is trained on your clinic's specific information. Your Medicare Better Access eligibility requirements, MHTP session limits, NDIS process, WorkCover acceptance and DVA provider status are all answered accurately. Questions about rebate amounts, gap fees or referral requirements are handled correctly, and complex funding situations are escalated to your team straight away.
BookedSolid is configured to recognise distress and escalate immediately. It will not attempt to manage a crisis. Depending on how you set it up, it can transfer the call to your team, offer an urgent appointment, or direct the patient to crisis support services such as Lifeline or Beyond Blue.
Most psychology clinics are live within 48 hours. You connect your PMS, configure your booking rules and clinic information straight from the dashboard. Support is available if you need it.
Yes. BookedSolid is built in-house with data minimisation applied throughout. We are compliant with UK GDPR, EU GDPR, Australian Privacy Principles and the NZ Privacy Act.
Your psychology clinic, running smoothly. Around the clock.
Every call answered, every appointment booked, every patient looked after. Set up in minutes and see the difference from day one.