More time treating patients. Less time on the phone.
BookedSolid handles every call, message and booking for your audiology clinic, syncing directly with your practice management software so your team can focus on what they trained for.
Your patients need you.
So does the phone.
Audiologists spend years developing their clinical skills. They shouldn't be spending their days fielding calls about appointment times, parking and health fund queries. Neither should your front desk staff, if you have them.
Everything your audiology
front desk handles, automated.
BookedSolid manages the full range of patient communications for your audiology clinic. Bookings, reschedules, cancellations, after-hours enquiries, health fund questions, clinic FAQs and urgent call escalations. All handled across calls, SMS, WhatsApp, email and web chat, around the clock.
Bookings & reschedules
New and existing appointments handled instantly.
Cancellations
Processed with waitlist logic, no manual steps.
Patient questions
Answered accurately based on your clinic protocols.
After-hours enquiries
Available 24/7 — no voicemail, no gaps.
Escalations to your team
Urgent cases flagged and routed immediately.
How audiology clinics
use BookedSolid every day.
New patient booked out of hours. Correct appointment type and duration. No staff involvement.
Uncertain patient given clear, reassuring information. Moved from enquiry to booking without staff involvement.
Old slot cancelled, new slot confirmed. Practitioner preference kept. Patient retained.
BookedSolid already
speaks your language.
When you tell BookedSolid you run a audiology clinic, it comes pre-loaded with a set of background rules written specifically for audiology. It knows how to talk about conditions and treatments in a way that is accurate, appropriate and compliant. It knows what to say, what to refer to the audiologist, and how to handle sensitive enquiries without overstepping.
You can adjust everything from your dashboard. But from day one, it is already set up to represent your clinic correctly.
Clinically appropriate responses
BookedSolid knows not to diagnose, guarantee outcomes or give clinical advice. It handles patient enquiries the way a well-trained receptionist would.
Condition awareness
The AI understands which conditions audiology care may help with and how to talk about them accurately, referring anything outside that scope to the audiologist.
Fully customisable
Every rule can be adjusted from your dashboard.
You stay in control of how BookedSolid represents your clinic.
"The Hearing Corner prides itself on being at the forefront of the latest Audiology technology and using BookedSolid to provide AI reception was the next logical step. Their AI receptionist handles incoming calls and scheduling effortlessly 24/7. It has freed up this time for us to focus on work that really needs our attention. We are happy with the results."
Built for healthcare.
Compliant by design.
BookedSolid is built entirely in-house with no third-party agent tools.
Patient data is handled with data minimisation principles applied throughout.
EU GDPR
UK GDPR
Australian Privacy Principles
New Zealand Privacy Act
ISO 27001 certification in progress.Frequently Asked Questions
Yes. BookedSolid integrates directly with Cliniko, Nookal, PracticeHub, Coreplus, PracSuite, Semble and Clinic Office. It reads your live calendar, books the right appointment types and updates your schedule in real time.
Yes. You set the rules — initial consultation length, which audiologists take new patients, whether a GP or ENT referral is required, how many new patients per day. BookedSolid follows them every time.
BookedSolid is trained on your clinic's specific information. Your DVA provider status, NDIS assistive technology process and Hearing Services Program voucher eligibility are all answered accurately. Questions about OHS vouchers, device funding or referral requirements are handled correctly, and complex funding situations are escalated to your team straight away.
BookedSolid knows when to hand over. For urgent situations — sudden hearing loss, acute tinnitus or post-procedure concerns — it can offer an emergency slot, take a message for your team, or transfer the call immediately, depending on how you have set it up.
Most audiology clinics are live within 48 hours. You connect your PMS, configure your booking rules and clinic information straight from the dashboard. Support is available if you need it.
Yes. BookedSolid is built in-house with data minimisation applied throughout. We are compliant with UK GDPR, EU GDPR, Australian Privacy Principles and the NZ Privacy Act.
Your audiology clinic, running smoothly. Around the clock.
Every call answered, every appointment booked, every patient looked after. Set up in minutes and see the difference from day one.